Evolve Insights: Where Innovation Begins

Evolve Insights showcases the latest features and concepts driving the future of FileTrac Evolve. Dive into detailed insights on groundbreaking tools, cutting-edge functionalities, and powerful updates—either newly released or coming soon. Stay ahead of the curve with the information you need to evolve your operations and maximize the potential of your platform.

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Unlock your organization's full potential
with Organization & People Mangement

Define your brand, connect with industry leaders, and build a thriving community.  Seamlessly manage your workforce, streamline communication, and foster collaboration through Conversation Insurance, revolutionizing your operations in the competitive insurance landscape.
Community

Building and Nurturing Communities with Conversation Insurance

With Conversation Insurance, go beyond claims management. Power your organizations to build and nurture a thriving community within the insurance industry, recognizing that a strong, connected community fosters collaboration, innovation, and shared growth. This is not just about creating a space—it’s about cultivating an environment where professionals can continuously learn, share, and engage with one another, turning every interaction into an opportunity for growth and innovation.

Profiles helps you showcase your business to a broader audience, drawing interest and attracting potential clients. Define who you are and highlight what makes your company unique.

Your Journey:
Define, Assemble, Work & Manage

Navigate the insurance landscape with precision and ease. The journey starts with Define, where you establish your brand, values, and operational structure. From there, you Assemble your community through Conversation Insurance, fostering connections and collaboration. Then, it’s time to Work using FileTrac to manage the claims process. Finally, you Manage your organization, keeping your team engaged and operations running smoothly. Together, these elements create a holistic system that empowers your organization at every level.

Creating Spaces with Purpose

Community starts with a clear purpose, and Conversation Insurance lets organizations shape spaces that align with their goals. Whether sharing expertise, driving thought leadership, or fostering connections, this platform adapts to your vision. Create public or private spaces tailored to your brand’s values, whether informational, educational, conversational, or casual. Conversation Insurance evolves your existing community into a hub for collaboration and industry-wide discussions, giving you the flexibility to achieve your objectives in the way that works best for you.

Use Profiles to demonstrate your expertise and build trust with customers, partners, and employees. Share your values, goals, and achievements to create a credible and reliable business image.

Profiles enables you to stay up-to-date with other companies and establish meaningful connections. Foster networking and partnership opportunities to grow your business and strengthen relationships.

Supporting Shared Learning and Development

Continuous learning is essential for long-term success, and Conversation Insurance makes it effortless. With just one click, you can run live events, host discussions, share educational resources, and offer courses for professional development. This creates a dynamic learning environment where your community grows together, keeping your organization at the forefront of industry advancements and innovation.

Connecting with the Broader Industry

You’re already connecting within the insurance industry, but why not make each connection more meaningful? Conversation Insurance allows you to extend those conversations, transforming them into a cohesive community that amplifies your message. By creating your own space, you can deepen engagement, share your expertise, and build a community that shapes the future of the industry—on your terms.

Differentiate your business by showcasing your standout features and skills in Profiles. Present your brand in a compelling way that sets you apart from competitors and captures the attention of the industry.

Profiles helps you showcase your business to a broader audience, drawing interest and attracting potential clients. Define who you are and highlight what makes your company unique.

Showcase Your Brand

Your community is a reflection of your brand, and Conversation Insurance offers customizable spaces to design a community that aligns with your brand’s essence. Every element—layout, color scheme, messaging—can be tailored to showcase your unique identity. As your brand evolves, Conversation Insurance allows you to update your space to ensure your community always reflects your current mission and values.

Share Your Expertise and Lead Industry Discussions

In the insurance industry, knowledge sharing drives innovation. Conversation Insurance is built to facilitate the exchange of expertise, allowing professionals across the industry to share insights, contribute thought leadership, and learn from one another. Organizations can host forums, webinars, and discussions that engage the broader community in forward-thinking conversations, ensuring your organization is leading the discussions that matter most.

Use Profiles to demonstrate your expertise and build trust with customers, partners, and employees. Share your values, goals, and achievements to create a credible and reliable business image.

Profiles enables you to stay up-to-date with other companies and establish meaningful connections. Foster networking and partnership opportunities to grow your business and strengthen relationships.

Train and Empower Your Teams

In the fast-paced insurance industry, training and upskilling your team is crucial. Conversation Insurance offers dedicated spaces for dynamic, interactive courses that align with your organization’s goals. Whether you’re onboarding new hires or fostering leadership development, your training programs can evolve as your organization grows. If you’re not training your team, someone else will. Create true leadership and provide a space where your people can learn, grow, and be empowered. Whether public or private, community is where training transforms into empowerment.

Amplify Your Message

Conversation Insurance ensures that your message reaches the right audience. Whether introducing a new product or establishing thought leadership, the platform helps you amplify your voice within a community of industry professionals who are invested in the insurance space. Through targeted engagement, you can craft messages that resonate and influence the broader industry conversation.

Differentiate your business by showcasing your standout features and skills in Profiles. Present your brand in a compelling way that sets you apart from competitors and captures the attention of the industry.

Dashboard

Your Launchpad for Organizational Success

The Dashboard is your launchpad for your organization. Showcase your brand, inform your team, establish your workflows, link to the world, and announce important information. This is where everything comes together in preparation for work to be done and where everyone can stay in the know. The Dashboard is the foundation for real collaboration, where stakeholders, communication, and information exist in perfect harmony to propel your organization to the next level.

The Dashboard serves as the launchpad for your team, where all users, workers, customers, and team members can stay current and easily access their work. It's the central hub that keeps everyone informed and ready to take action.

A launchpad for your team

The Dashboard serves as the launchpad for your team, where all users, workers, customers, and team members can stay current and easily access their work. It's the central hub that keeps everyone informed and ready to take action.

External link to your work

The Dashboard provides External Links to your work, allowing you to direct URLs to any system, public space, or key area of importance for your team. These are not just links, but branded and defined links, tailored to seamlessly integrate with your workflow.

The Dashboard provides External Links to your work, allowing you to direct URLs to any system, public space, or key area of importance for your team. These are not just links, but branded and defined links, tailored to seamlessly integrate with your workflow.

Effortlessly create and send emails, in-app messages, or texts to any user or group within your team. Keep everyone informed or on notice regarding critical matters or information with ease.

Announce to your team

Effortlessly create and send emails, in-app messages, or texts to any user or group within your team. Keep everyone informed or on notice regarding critical matters or information with ease.

Showcase your brand in style

Customize your Dashboard with your own logo, colors, and functionality. It's not just a dashboard—it's a reflection of your brand's identity, tailored to make a lasting impression.

Customize your Dashboard with your own logo, colors, and functionality. It's not just a dashboard—it's a reflection of your brand's identity, tailored to make a lasting impression.

Profile

Stand Out In The Crowd

Profiles is the social side of our system, where your business can showcase who you are, the work you do, the values you uphold, and the brand you want to present to the world. Much like a social media profile, Profiles allows you to stay up to date with other companies and their activities. It serves as a digital representation of your company, highlighting the offerings you provide to employees, customers, and partners. Whether you are an established organization or looking to make new connections, Profiles is the platform where you can show the world who you are and what you represent, ensuring you stand out in the crowd.

Profiles helps you showcase your business to a broader audience, drawing interest and attracting potential clients. Define who you are and highlight what makes your company unique.

Boost visibility and attract clients

Profiles helps you showcase your business to a broader audience, drawing interest and attracting potential clients. Define who you are and highlight what makes your company unique.

Showcase expertise and build trust

Use Profiles to demonstrate your expertise and build trust with customers, partners, and employees. Share your values, goals, and achievements to create a credible and reliable business image.

Use Profiles to demonstrate your expertise and build trust with customers, partners, and employees. Share your values, goals, and achievements to create a credible and reliable business image.

Profiles enables you to stay up-to-date with other companies and establish meaningful connections. Foster networking and partnership opportunities to grow your business and strengthen relationships.

Enhance networking and partnership opportunities

Profiles enables you to stay up-to-date with other companies and establish meaningful connections. Foster networking and partnership opportunities to grow your business and strengthen relationships.

Stand out from competitors effectively

Differentiate your business by showcasing your standout features and skills in Profiles. Present your brand in a compelling way that sets you apart from competitors and captures the attention of the industry.

Differentiate your business by showcasing your standout features and skills in Profiles. Present your brand in a compelling way that sets you apart from competitors and captures the attention of the industry.

Network

Connect, Collaborate, and Grow

Network is the strategic heart of our application, where you connect with people and companies, and manage those you follow, invite, or watch. This feature brings your organization into the know, fostering a vibrant community of connections. By following others, sharing ideas, and collaborating, Network becomes the starting point for meaningful interactions and partnerships. It’s designed to keep you informed, engaged, and ahead of the curve, ensuring that your organization thrives through enhanced collaboration and shared knowledge.

Leverage the Network feature to broaden your connections and access valuable insights from industry leaders and peers. Stay informed and ahead of trends by engaging with a diverse range of professionals and organizations.

Expand reach and gain insights

Leverage the Network feature to broaden your connections and access valuable insights from industry leaders and peers. Stay informed and ahead of trends by engaging with a diverse range of professionals and organizations.

Foster collaborations and partnerships

Use the Network feature to create meaningful collaborations and partnerships. Connect with like-minded professionals and companies to drive innovation and mutual growth, enhancing your business opportunities.

Use the Network feature to create meaningful collaborations and partnerships. Connect with like-minded professionals and companies to drive innovation and mutual growth, enhancing your business opportunities.

Boost your brand's visibility by actively engaging with others in the Network. Share your achievements, updates, and insights to keep your brand top-of-mind and attract new followers and potential clients.

Increase brand awareness

Boost your brand's visibility by actively engaging with others in the Network. Share your achievements, updates, and insights to keep your brand top-of-mind and attract new followers and potential clients.

Build your connections

Strengthen your professional network by managing and expanding your connections through the Network feature. Follow, invite, and watch key individuals and companies to build a robust support system for your business

Strengthen your professional network by managing and expanding your connections through the Network feature. Follow, invite, and watch key individuals and companies to build a robust support system for your business

Conversations

Revolutionize Your Communication

Conversations is the cutting-edge communication system within our application, seamlessly combining messaging, email, texting, and collaboration into a single feature. This is where real collaboration comes together, driving not only effective but also valuable communication. Assisted by our EVOX-AI, an AI engine designed to maximize your communications, Conversations serves as the epicenter of collaboration. In an industry where most work-related communication happens outside a company’s management reach, Conversations brings everything into one secure location, ensuring maximum benefit and security for your organization.

Conversations combines messaging, email, texting, and more into one seamless platform, making it easy to manage all your communication channels in one place. Say goodbye to scattered messages and enjoy a unified, efficient communication experience.

Streamline all communication channels effortlessly

Conversations combines messaging, email, texting, and more into one seamless platform, making it easy to manage all your communication channels in one place. Say goodbye to scattered messages and enjoy a unified, efficient communication experience.

Enhance collaboration with integrated tools

With Conversations, collaboration is enhanced through integrated tools that support real-time messaging, document sharing, and project management. Bring your team together effortlessly and drive productive, meaningful interactions.

With Conversations, collaboration is enhanced through integrated tools that support real-time messaging, document sharing, and project management. Bring your team together effortlessly and drive productive, meaningful interactions.

Leveraging our EVOX-AI, Conversations boosts your communication efficiency by providing smart suggestions, automating routine tasks, and ensuring your messages are clear and impactful. Experience the power of AI-driven communication.

Boost efficiency using AI assistance in your messaging

Leveraging our EVOX-AI, Conversations boosts your communication efficiency by providing smart suggestions, automating routine tasks, and ensuring your messages are clear and impactful. Experience the power of AI-driven communication.

Centralize communication for better management

Conversations centralizes all your business communications, providing a secure and organized space for every interaction. Enhance your management capabilities and keep everything under your company's control for maximum benefit and security.

Conversations centralizes all your business communications, providing a secure and organized space for every interaction. Enhance your management capabilities and keep everything under your company's control for maximum benefit and security.

Associates

Empower Your Team Management

Associates is where organizations can invite, manage, and develop their team members, partners, customers, and all stakeholders. It’s the place to define the team that will do your work and the work they will do. View your team, manage your team, and set permissions and controls to ensure efficient workflow. Whether you have just a few members or thousands, Associates is built to scale with your business needs and workflows, providing a comprehensive solution for effective team management and collaboration.

Associates allows you to effortlessly assign roles and permissions to each team member, ensuring everyone has the appropriate access and responsibilities. Streamline your team's setup and maintain control over their access.

Assign roles and permissions easily

Associates allows you to effortlessly assign roles and permissions to each team member, ensuring everyone has the appropriate access and responsibilities. Streamline your team's setup and maintain control over their access.

Enhance team collaboration efficiently

Foster efficient collaboration by managing and developing your team within Associates. Invite, organize, and support your team members, partners, and customers to work together seamlessly towards common goals.

Foster efficient collaboration by managing and developing your team within Associates. Invite, organize, and support your team members, partners, and customers to work together seamlessly towards common goals.

Simplify the management of your entire team with Associates. Easily view, manage, and oversee all stakeholders, streamlining administrative tasks and focusing on developing your team.

Simplify people management processes

Simplify the management of your entire team with Associates. Easily view, manage, and oversee all stakeholders, streamlining administrative tasks and focusing on developing your team.

Ensure clear role definitions

Clearly define roles and responsibilities within Associates, ensuring that every team member understands their duties and contributions. This clarity promotes accountability and improves overall team performance.

Clearly define roles and responsibilities within Associates, ensuring that every team member understands their duties and contributions. This clarity promotes accountability and improves overall team performance.

Organization Roles

Tailor Permissions to Your Needs

Organization Roles provides precise control over permissions and workflows for every individual and team within your system. Roles are defined not in general terms, but down to the specific data field and its use, whether they can see it, edit it, read it, delete it, or have full control. This feature allows organizations to define their workflows and permissions in limitless ways, fostering creativity and customization. Every role is created and managed by the organization, ensuring that your team operates exactly how you envision, setting your organization apart with tailored precision.

Organization Roles allows you to customize permissions for every individual and team member, down to the specific data field. Control who can see, edit, read, delete, or fully manage each element, ensuring precise access tailored to your needs.

Customize permissions for every user

Organization Roles allows you to customize permissions for every individual and team member, down to the specific data field. Control who can see, edit, read, delete, or fully manage each element, ensuring precise access tailored to your needs.

Tailor workflows to organizational needs

Design and implement workflows that align perfectly with your organizational requirements. Organization Roles provides the flexibility to create processes that work best for your unique operations, enhancing productivity and effectiveness.

Design and implement workflows that align perfectly with your organizational requirements. Organization Roles provides the flexibility to create processes that work best for your unique operations, enhancing productivity and effectiveness.

Maintain stringent data security and control by defining specific access levels for each user and team. Organization Roles ensures that sensitive information is protected, and only authorized individuals can interact with it according to your defined parameters.

Ensure data security and control

Maintain stringent data security and control by defining specific access levels for each user and team. Organization Roles ensures that sensitive information is protected, and only authorized individuals can interact with it according to your defined parameters.

Optimize team interaction and efficiency

Enhance team interaction and efficiency by clearly defining roles and permissions. Organization Roles facilitates seamless collaboration and ensures that everyone has the access they need to perform their tasks effectively.

Enhance team interaction and efficiency by clearly defining roles and permissions. Organization Roles facilitates seamless collaboration and ensures that everyone has the access they need to perform their tasks effectively.

Documents

Advanced Document and Media Management

Documents is not just file storage; it is comprehensive information management. This feature allows organizations to store and manage their documents and media with advanced access and security settings for each item. Built with simplicity in mind, you can drag and drop to load any media, and Documents will scale to meet your business needs. Organize your files in customizable folders and manage how you search and view documents. The highlight is security and accessibility—each document can be set to Public, Confidential, or Sensitive, ensuring the right level of access. The crown jewel is versioning, managed by AI to prevent accidental overwrites and maintain a transparent history of changes and contributors.

Documents offers advanced permission settings for each document, ensuring that access is precisely managed. Choose between public, confidential, or sensitive settings to protect your data and maintain control over who can view or edit your documents.

Advanced permission-based document control

Documents offers advanced permission settings for each document, ensuring that access is precisely managed. Choose between public, confidential, or sensitive settings to protect your data and maintain control over who can view or edit your documents.

Secure global document access

Access your documents securely from anywhere in the world. With Documents, you can easily share files with public URLs or restrict access based on user permissions, providing the perfect balance of accessibility and security.

Access your documents securely from anywhere in the world. With Documents, you can easily share files with public URLs or restrict access based on user permissions, providing the perfect balance of accessibility and security.

Never lose track of changes with AI-managed versioning. Documents keeps a complete history of all edits and contributors, ensuring transparency and preventing accidental overwrites.

Comprehensive versioning for all documents

Never lose track of changes with AI-managed versioning. Documents keeps a complete history of all edits and contributors, ensuring transparency and preventing accidental overwrites.

Customizable folders and workflows

Organize your files with customizable folders and workflows tailored to your business needs. Documents allows you to drag and drop media for easy management, making it simple to find and use your information efficiently.

Organize your files with customizable folders and workflows tailored to your business needs. Documents allows you to drag and drop media for easy management, making it simple to find and use your information efficiently.

Account Settings

Centralize Your Core Management

Account Settings is the essential feature for organizations to manage their core settings efficiently. Define your name, handle, logo, and core contact information, and identify key contacts for sales, technical matters, media, and billing. Display your locations, whether temporary or permanent, single or multiple. This is where you can pay and manage system invoices, with access controlled by permissions. Additionally, Account Settings allows you to manage your system connections to FileTrac Legacy or any other integrated system, streamlining workflows and ensuring smooth operations.

Account Settings allows you to centralize and manage all key contacts for your organization, including sales, technical matters, media, and billing. Keep your contact information organized and easily accessible.

Centralize key contact management

Account Settings allows you to centralize and manage all key contacts for your organization, including sales, technical matters, media, and billing. Keep your contact information organized and easily accessible.

Streamline system and work links

Efficiently manage your connections to FileTrac Legacy and other systems, enhancing your workflows and ensuring smooth integration. Account Settings helps you maintain and optimize your system links.

Efficiently manage your connections to FileTrac Legacy and other systems, enhancing your workflows and ensuring smooth integration. Account Settings helps you maintain and optimize your system links.

Handle all your billing needs and manage system invoices with ease. Account Settings provides a secure and organized way to keep track of payments and financial transactions.

Manage invoices efficiently

Handle all your billing needs and manage system invoices with ease. Account Settings provides a secure and organized way to keep track of payments and financial transactions.

Define core company information

Set up and maintain your organization's core information, including name, handle, logo, and contact details. Easily display your locations, whether temporary or permanent, ensuring accurate and up-to-date company representation.

Set up and maintain your organization's core information, including name, handle, logo, and contact details. Easily display your locations, whether temporary or permanent, ensuring accurate and up-to-date company representation.

Believe that's all?

Dive deeper and uncover more updates and enhancements waiting for you.

Custom Header and Logo
Brand with your logo and header image to reflect your identity to others.
Org Profile
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General Information
Define key information such as name and tagline for your organization.
Org Profile
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Callouts
Select up to 3 images, colors, and text to highlight your key message. 
Org Profile
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Social Media Links
Connect and display all your social media links in one place.
Org Profile
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Your Team
Highlight key people for customers, vendors, and employees to interact with your organization.
Org Profile
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Lines of Business
Define core products or services and highlight three in your organization's profile.
Org Profile
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Specialities
Select up to 3 service areas to highlight for potential customers and partners.
Org Profile
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Labels
Create tags to define key topics or relevance of conversations for your workflow.
Org Conversations
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Participants
Manage team members or organizations in conversations, including adding or removing participants.
Org Conversations
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Formatting
Customize lists, colors, and fonts to make your conversations fit your message.
Org Conversations
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Attachments
Bring media and documents into conversations for collaboration and transparency.
Org Conversations
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Notification Settings
Stay current with in-app, text, email, or daily digest notifications tailored to your workflow.
Org Conversations
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Invitations
Invite stakeholders and team members to collaborate and stay informed. Build rosters and keep potential customers informed.
Associates
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Emblems
Hover over team members for quick access to their information and contact options
Associates
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Permissions
Define permissions by feature, data field and use case for each user according to your workflow.
Org Roles
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Drag and Drop
Easily upload documents by dragging and dropping them into the system.
Org Documents
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Public URL
Make a document public with a secure URL for global access and use.
Org Documents
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Versioning
Track and update each document with versioning to maintain a history of all changes.
Org Documents
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Virus Scan
Every uploaded document is scanned and validated to ensure it's clean and secure.
Org Documents
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Thumbnails
View documents as thumbnails or in a list format for convenient browsing.    
Org Documents
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Uploads
Use the upload window to continue working while your documents upload in the background.
Org Documents
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Metadata
Access document metadata as needed for detailed information and tracking.
Org Documents
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Basic Information
Basic Information is where organizations define core details like name and logo.
Org Account Settings
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Location Information
Location Information stores primary, alternate, and temporary locations for organizations.
Org Account Settings
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Representatives
Representatives section defines key contacts for billing, administration, and technical matters.
Org Account Settings
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Legacy Linking
Legacy Linking allows you to connect to one or multiple legacy systems.
Org Account Settings
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Parent-Child
Parent-Child defines a parent company and/or child companies to optimize the organization's structure for branding and communication.
Org Account Settings
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Evolve Account Management
Evolve Account Management is where invoices and payments for your Evolve account are managed.
Org Account Settings
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Brand and Image
Personalize your social profile with your own photo and header image to showcase your unique identity.
Profile
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About
Describe your individuality and share your story to let others know more about you.
Profile
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Social Media
Link your social platforms to connect with others even further and expand your network
Profile
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Licenses
Include your licenses on your profile to showcase your skills and credibility.
Profile
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Personal Information
Keep your personal information up to date by editing and changing your data.
Account Management
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Location Information
Easily manage your location to ensure accurate information Emergency Contact.
Account Management
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Device Settings
Add and manage multiple devices to remember your credentials and prevent future login issues.
Security
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Attachments
Upload any attachment or photo, and ask EVO-X to analyze, assess, or summarize those attachments.
EVO-X
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Interaction
Use EVO-X to attain claim information, claim updates, and solutions documents to better understand system functions.
EVO-X
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Requests
View and manage your connection requests from individual users and/or Organizations.
Network
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Statuses
View the statuses of the connection requests you have sent to individuals and/or Organizations.
Network
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Participants
Add or delete participants in the chats you have created, allowing or denying them access to the data in each chat.
Conversations
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EVO-X
Utilize EVO-X within your chat to extract claim data instantly, draft messages more efficiently and much more.
Conversations
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Formatting
Format your messages with various options like font size, header styles, bullet lists, and alignment.
Conversations
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Attachments
Attach files from your device or from your own document library directly from Evolve.
Conversations
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Releases
Get an updated overview of newly released features within Evolve that are ready to be utilized.
Releases
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Help
Visit our support portal, where you can view helpful solutions document and/or submit a support ticket for further assistance.
Help
Vist Support Portal